CLUB MEMBERSHIP POLICIES AND FAQ
Commitment Duration
Club Membership requires a minimum of 2-4 months, depending on Club Membership type. Memberships renew monthly (on the same day of the month; able to be adjusted by request) after the date of initial sign-up until paused or canceled. Club Members have the flexibility to pause or cancel at any time after the initial period.
With this initial time under your belt, we imagine you'll be feeling relaxed and rejuvenated on a more regular basis - so, why mess with a good thing? Cancellation is available if you need it, but we have a feeling, you'll be sticking around :) Plus, you can always put your Club Membership on hold to maintain your perks, rate, and not worry about having any remaining service credits expire.
Transferability Across East Coast Float Spa Locations
If you ever want to visit another center you don't call 'home', we encourage you to do so! It’s one of the many perks to being a Club Member with us; however, online booking will not automatically register you as being a Club Member except at the location where you originally enrolled. Your ‘home’ center can assist you in getting scheduled at a different East Coast Float Spa location and/or getting your account set up to facilitate online booking there. Please note that not all East Coast Float Spa locations may have all service types available, but core services such as Float Therapy will always be available.
Membership Perks
Club Members are entitled to unique benefits and perks associated with their specific Club Membership tier/type. Please note that Club Membership perks, benefits, and discounts are subject to change and may vary by East Coast Float Spa location. Club Membership perks are only available for active (or on hold) Club Members and are forfeit immediately upon cancellation.
Member discounts are automatically applied at the time of checkout in-house or online; may not be combined with any other promotional offer.
Upgrades/ Downgrades
Club Members may upgrade or downgrade to a different tier or Club Membership type at any time by request; however, downgrade requests will require that the initial minimum monthly commitment period has already been successfully fulfilled.
Unlimited Tiers
Unlimited-tier Club Members may book up to one session per day of the service included as part of the Club Membership. Upon cancellation, Unlimited-tier Club Members immediately lose all perks, benefits, and are unable to continue booking, even for what would have been the duration of the month’s billing cycle. Unlimited-tier Club Memberships are not able to be shared or have credits gifted to others, although Sauna Club Members may bring a guest with them to their sessions using their guest pass (must attend with the Member).
24-Hour Cancellation / Rescheduling Policy
All appointments must be canceled or rescheduled with at least 24 hours advance notice. As a Club Member, you get priority access to our schedule, so please be respectful of our appointment times and cancel or reschedule at least 24 hours in advance. No call/no shows and/or requests to cancel or reschedule with less than 24 hours’ notice are subject to a per-appointment fee.
Requests to Pause / Place a Club Membership on Hold
Club Memberships may be placed on hold any time after the initial monthly minimum commitment period has successfully been fulfilled. Club Memberships may be placed on hold for a maximum of six months at a time, although additional hold periods may be requested as well (Club Members are not restricted to only place their Club Membership on hold once).
East Coast Float Spa will attempt to email and/or text Club Members on hold approximately two weeks before the date that their Club Membership is set to automatically resume (the end date of their hold period); however, Club Members are solely responsible to manage their Club Membership and either request a new hold period/extension of their current hold period and/or cancellation before their Club Membership resumes billing. East Coast Float Spa will not refund any monthly Club Membership payments for any reason, including if a Club Member did not see or did not receive a reminder email and/or text message.
Membership Cancellation Requests
Credits from Club Memberships roll over automatically month-to-month if unused and never expire as long as your Club Membership remains active. If you choose to cancel, any remaining Floats or service credits must be used within 60 days of cancellation; Unlimited-tier Memberships’ credits expire immediately upon cancellation and may not continue to be used after cancellation.
Cancellation requests must be submitted in writing via a specific Membership Maintenance Request Form which will be provided upon request to cancel. Cancellation requests submitted via this form will typically be processed same-day, but requests submitted less than 72-hours before the next Club Membership billing may not be processed in time, particularly during periods of business closure, and East Coast Float Spa will not honor requests to refund payments for requests made less than 72-hours prior to the billing date. East Coast Float Spa will confirm the cancellation in writing, along with any additional instructions or information, if applicable, once the Membership Maintenance Request Form is submitted to request cancellation. Former Club Members who wish to resume their Club Membership after canceling may rejoin by signing up online or by contacting us.
Expiration of Perks, Benefits & Service Credits
Your Club Membership benefits and discounts will expire immediately on your cancellation date. Any service credits that remain on your account as the result of your Club Membership will automatically expire 60 days from the date of cancellation. Unlimited-tier Club Members immediately lose all perks, benefits, and are unable to continue booking, even for what would have been the duration of the month’s billing cycle.
Refunds
East Coast Float Spa does not provide refunds for Club Membership monthly installment payments, pro-rata or partial refunds for any unused portion of the Club Membership, or for any other reason. When enrolling into a Club Membership, a contractual email is sent outlining all Club Membership terms and disclosures, which are still in force regardless of delivery/receipt of this email.
Club Members are automatically emailed every month when their Club Membership is billed and may receive additional emails and/or text messages to remind them of Club Membership service credits’ availability; however, East Coast Float Spa does not guarantee any correspondence and Club Members are exclusively responsible to maintain their Club Membership. Club Members will be responsible for all fees and charges regardless of their use of their service credits during the month. Accordingly, all sales are final and no requests for refunds will be honored.
Club Membership Eligibility
In order to be in good standing as a Club Member, you must retain a valid form of payment (credit or debit card) on your account at all times. You may update your method of payment at any time by logging into your account online or by contacting us. If your Club Membership falls out of good standing, you will receive automatic emails, texts, and/or phone calls to bring your account back into good standing.
Club Members who do not bring their account into good standing may have their Club Membership subject to cancellation and corresponding loss of perks, rate, and any service credits on their account. Club Members who do not meet their minimum commitment period and fall out of good standing may be subject to immediate billing of their remaining contractual amount due and/or loss of service credits.
FAQ
All Floats are 60 minutes but you can upgrade your Float for only $30 per additional 30 minutes; Members’ priority online booking allows you to book longer sessions online and then we’ll get you squared away at check out!
All prices listed do not include tax and/or card processing fees, which will be reflected in the final purchase price; may pay cash in-Spa before monthly billing date to avoid this fee
Club Membership bills automatically every month until paused or cancelled (does NOT stop automatically after initial minimum commitment); all sales final and monthly installment payments will not be refunded for any reason
Service credits expire 60 days after cancellation (may pause to prevent expiration)